Quick Answer: Which Two Needs Should Change Control Balance?

What does the service request management practice depend on for maximum efficiency?

What does the ‘service request management’ practice depend on for maximum efficiency.

Options are : Processes and procedures.

Compliments and complaints..

What is the effect of increased automation on the service desk practice?

What is the effect of increased automation on the ‘service desk’ practice? Options are : Decrease in self-service incident logging and resolution. Increased ability to focus on fixing technology instead of supporting people.

Which guiding principle is most affected by the customer experience?

Which guiding principle is most affected by the customer experience (CX)?Progress iteratively with feedback.Focus on value.Think and work holistically.Start where you are.

What is standard service request?

As defined by ITIL v3: A Service Request is a user request for information or advice, or for a standard change (a pre-approved change that is low risk, relatively common and follows a procedure) or for access to an IT service. A great example of a standard request is a password reset.

What are the three phases of problem management?

Problem management involves three distinct phases:Problem Identification. Problem identification activities identify and log problems by: … Problem Control. Problem control activities include problem analysis and documenting workarounds and known errors. … Error Control.

What are the two types of cost that a service consumer should evaluate?

What are the 2 types of cost that a service consumer should evaluate? The costs removed by the service, and the costs imposed by the service.

Which would be supported by the Service Request Management?

Which would be supported by the ‘service request management’ practice?A request from a user for something which is a normal part of service delivery.A request to restore service after a service interruption.A request to authorize a change that could have an effect on a service.More items…

What are the 4 P’s of service strategy?

ITIL discusses at length the four “Ps” of strategy- perspective, position, plan and pattern, each of which represents a different way to approach your service strategy and not to be confused with the 4 P’s of ITIL Service Design.

Which is the best example of a service request?

Service request – A formal user request for something new to be provided. Example: “I need a new Macbook.” Incident – An unplanned event that disrupts or reduces the quality of a service and requires an emergency response. Example: “The website is down!”

What can be used to determine if a service is fit for purpose?

A service value is defined by fit to purpose (utility) and fit to use (warranty). Fit to purpose, or utility, means that service must fulfil customer needs. … Fit for use, or warranty, means that service is available when a user needs it.

What should be done for every problem ITIL 4?

All Problems should be logged as Problem Records, where their status can be tracked, and a complete historical record maintained. The categorization and prioritization of Problems should be harmonized with the approach used in Incident Management, to facilitate matching between Incidents and Problems.

Which is the best example of an emergency change?

An example of an emergency change is a security patch requiring implementation to prevent a virus outbreak. An Emergency RFC can be logged for two reasons: Required due to a fault to restore a service to users (Break-Fix) To prevent a foreseen major impact to a business critical system or service.