Quick Answer: Can I Request A Refund On EBay?

Why can’t I issue a refund on eBay?

You may have to go into your paypal account, under Transaction Details, then choose refund.

It may be that it is b/c your payments are on the new seller 21 day hold, or that you don’t have enough of a PP balance for the full refund..

How do I ask for a refund on eBay?

You can ask us to step in by going to the case in the Resolution Centre, selecting Take action and then choosing Ask eBay to step in. Whenever possible, we recommend resolving your buyer’s issue and not asking us to step in.

How do refunds work on eBay?

Get your refund Once the seller receives the item back from you, or once they’ve agreed to refund you and let you keep the item, they have 2 business days to issue your refund. When they do, you’ll receive an email letting you know. It usually takes 3 to 5 business days for a PayPal refund to go through.

How do I request a dispute on eBay?

How to open a request in the Resolution CenterGo to the Resolution Center – opens in new window or tab.Select the issue you need to report under Resolve a problem, or select My problem is not listed here.Select Continue.Select the order you’re having a problem with.

What happens if you ignore a return request on eBay?

Generally, if you decline a return request, the buyer will escalate it to ebay for a determination. … ebay will immediately withdraw funds from your paypal account and you will get a strike against your seller perfotmance. It doesn’t matter what your listing says or doesn’t say, the buyer is always right.

What if buyer does not return item eBay?

If a buyer doesn’t send back an item, you don’t need to issue a refund. Replacements: If you send a replacement and a buyer doesn’t send back the original item, we charge the buyer for the second item, and make a payment to you. A final value fee for the transaction appears on your next invoice.

How do I issue a refund on eBay app?

Click on the payment you want to refund. Click Refund this payment. For Refund Amount enter the amount you want to refund, and click Continue. Review the information and click Issue refund.

How do I send a message to eBay customer support?

Contacting Customer ServiceClick Help & Contact at the top of most pages.You may be asked to sign in. … Select the topic that best matches your issue from the menu.We’ll show a quick way to resolve your issue yourself, or we’ll show you the best way to contact us and when we’re available.More items…

Can I get my money back if I get scammed on eBay?

eBay Money Back Guarantee means you’re protected if the item you ordered didn’t arrive, is faulty or damaged, or doesn’t match the listing. You’ll get your money back. For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below.

How long does a buyer have to return item eBay?

30 daysBuyers have 30 days after actual (or latest estimated) delivery date to request a return. You have 8 days to respond to the request: you can either offer a refund or a replacement. If you don’t reply, or don’t offer those options the buyer can ask eBay to step in.

What are eBay’s customer service hours?

The customer support team is based in Utah, California and the Philippines and as I mentioned above is open Mon-Fri from 5am-10 pm and Sat-Sun from 6 am to 6 pm PST. Another number which I have seen circulated on the internet is for eBay’s Fraud Detection department, you can try reaching them at: 866-643-1607.

Can you ask for a refund on eBay?

If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you’ve changed your mind and want to send it back, you can ask the seller if they’ll accept a return. To improve your help experience, please sign in to your account.

Do I have to give a refund on eBay?

eBay Buyer Wants Refund If you accept a return, then you must provide a refund within six days of receiving the item. You must also provide a refund if you state you would do so in your return policy.

How do I get a refund from eBay without returning?

The seller probably had a “No Returns” policy (which would not affect your seeing the “return this item” link). A No Returns policy just tells ebay that the seller doesn’t want the item back, no way no how…and they will issue a refund without requiring a return (the refund being charged to the seller of course).